Trainercentric Toolkit: Effective Date: June 2025
1. Introduction
Welcome to Trainercentric Toolkit (“we”, “our”, or “us”). We operate the website toolkit.trainercentric.in (the “Site”), an e-commerce platform offering digital products including instructional design toolkits, PowerPoint templates, game templates, and related resources.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Site, create an account, or purchase our products. By using our Site, you consent to the practices described in this policy.
This policy is governed by the Digital Personal Data Protection Act, 2023 (India) and other applicable Indian laws.
2. Information We Collect
We collect the following categories of personal data:
2.1 Information you provide directly
- Full name and email address (when you register an account or make a purchase)
- Phone number (provided during checkout or account registration)
- Billing details such as address and payment method information (processed via Razorpay)
2.2 Information collected automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on the Site, and referral URLs
- Cookies and similar tracking technologies (see Section 6)
2.3 Information from third-party services
- Transaction and payment status data shared by Razorpay after a purchase
- Engagement and usage analytics collected by Google Analytics
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account on our Site
- To process your orders and deliver purchased digital products
- To send transactional emails such as order confirmations and download links
- To send promotional emails, product updates, and offers (you may opt out at any time)
- To respond to your customer support queries
- To improve our website, products, and user experience using analytics data
- To comply with our legal obligations under applicable Indian law
- To detect and prevent fraud and unauthorised access
4. Legal Basis for Processing
Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following grounds:
- Consent: For marketing communications and non-essential cookies
- Contractual necessity: To fulfil your purchase and deliver digital products
- Legitimate interests: For fraud prevention, site security, and service improvement
- Legal obligation: To comply with applicable Indian laws and regulations
5. Sharing of Your Information
We do not sell your personal data. We may share your information with the following trusted third-party service providers, strictly for the purposes described in this policy:
Razorpay — Payment processing. Razorpay processes your payment information securely. We do not store your card or banking details on our servers. Razorpay’s Privacy Policy is available at razorpay.com.
Google Analytics — Website usage analytics. Google may collect anonymised data about your browsing behaviour on our Site. You may opt out via Google’s opt-out tools.
Mailchimp — Email marketing. We use Mailchimp to manage and send marketing emails. Your email address and name are shared with Mailchimp for this purpose. You may unsubscribe at any time using the link in any email.
We may also disclose your information if required by law, court order, or any governmental authority in India.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies we use include:
- Essential cookies: Required for the Site to function, including login sessions and shopping cart
- Analytics cookies: Used by Google Analytics to collect anonymised usage data
- Marketing cookies: Used to track the effectiveness of our communications
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. A full Cookie Policy is available on our Site.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Account information: Retained for the duration of your account, plus 3 years after closure
- Transaction records: Retained for 7 years as required under Indian financial and tax laws
- Marketing data: Retained until you unsubscribe or withdraw consent
- Analytics data: Retained in aggregated, anonymised form
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures including:
- SSL/TLS encryption for all data transmitted through our Site
- Secure storage of account credentials with password hashing
- Access controls limiting who can access personal data within our operations
- Payment processing exclusively through Razorpay, which is PCI-DSS compliant
While we take all reasonable precautions, no transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you in the event of a data breach as required by law.
9. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:
- Right to access: You may request a copy of the personal data we hold about you
- Right to correction: You may request that inaccurate or incomplete data be corrected
- Right to erasure: You may request deletion of your data, subject to legal retention requirements
- Right to withdraw consent: You may withdraw consent for marketing communications at any time
- Right to grievance redressal: You may raise a complaint with us regarding processing of your data
To exercise any of these rights, please contact us at trainercentric@gmail.com. We will respond to your request within 30 days.
10. Children’s Privacy
Our Site and products are intended for adults and training professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete such information.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: trainercentric@gmail.com
Website: https://toolkit.trainercentric.in
We aim to respond to all enquiries within 5 business days.