Digital Delivery Policy

Trainercentric Toolkit -Effective Date: June 2025

All products sold by Trainercentric Toolkit are digital. There is no physical shipment. Your files are available for download immediately after successful payment.

1. Digital Products Only

Trainercentric Toolkit sells exclusively digital products. We do not sell or ship any physical goods. All products — including PowerPoint templates, instructional design toolkits, and game-based learning resources — are delivered electronically as downloadable files.

No courier, postal service, or physical packaging is involved in any transaction on this Site.

2. How Delivery Works

The delivery process works as follows:

You browse the Site, add your chosen product to your cart, and proceed to checkout
You complete payment securely through Razorpay
Upon successful payment confirmation, your order is processed instantly
A confirmation email is sent to your registered email address containing your download link and order details
You may also access all purchased files at any time by logging into your account on the Site and visiting your order history

The entire process from payment to download availability is automated and typically takes less than a few minutes.

3. Delivery Timeframe

Delivery is instant. Your download link is generated automatically as soon as your payment is confirmed.

There are no processing delays, business hour restrictions, or waiting periods. Digital delivery is available 24 hours a day, 7 days a week, including public holidays.

In rare cases, a short delay of up to 15 minutes may occur due to payment gateway processing. If you have not received your confirmation email within 30 minutes of completing payment, please check your spam or junk mail folder before contacting us.

4. File Formats and Compatibility

4.1 File formats

Our products are delivered primarily as Microsoft PowerPoint files (.pptx). Some products may include additional supporting files in formats such as PDF (.pdf) or compressed archives (.zip). The specific file formats included are stated on each product page.

4.2 Software requirements

To use our products, you will need:

Microsoft Office 2016 or later (Windows or Mac), for full compatibility with all features including animations and custom fonts
Some products may also be usable in Google Slides or LibreOffice Impress, though full compatibility is not guaranteed for all design elements

We recommend using the latest version of Microsoft Office for the best experience. We are not responsible for display or functionality issues arising from the use of incompatible or outdated software.

4.3 Fonts

Some templates use specific fonts that may not be pre-installed on your device. Where custom fonts are used, details and download instructions are provided in the product description or within an accompanying guide included in the download.

5. Download Links and Access

5.1 Email delivery

Your download link is sent to the email address you provided during registration or checkout. Please ensure your email address is accurate before completing your purchase. We are not responsible for non-delivery caused by an incorrect email address, a full inbox, or spam filters blocking our emails.

If you do not receive your confirmation email within 30 minutes of purchase, please contact us at trainercentric@gmail.com with your order details and we will resend the link promptly.

5.2 Account access

In addition to the email link, all purchased products are accessible through your account on the Site. Log in and navigate to your order history to download your files within 30 days from the original purchase date. We are not be responsible if the purchases are not downloaded within 30 days. We will be able to reissue a new download link solely at our own discretion provided the product is still available on SALE.

5.3 Download limits and expiry

Download links are subject to a reasonable download limit and may expire after a set period. If your link has expired or you have exceeded the download limit, please contact us and we will reissue access at our discretion. We recommend saving your downloaded files to a secure location on your own device or cloud storage as soon as you download them.

6. Failed or Incomplete Delivery

If you experience any of the following issues, please contact us within 7 days of your purchase:

You did not receive a confirmation email and the download is not visible in your account
The downloaded file is corrupted, incomplete, or cannot be opened
The wrong file was delivered

Email us at trainercentric@gmail.com with your order number, a description of the issue, and — where relevant — a screenshot of any error message. We will investigate and resolve the issue by resending the correct file or reissuing your download link as appropriate.

Technical delivery issues that are caused by factors on our end will be resolved at no additional cost to you.

7. Your Responsibility After Download

Once you have successfully downloaded your purchased files, you are responsible for:

Storing and backing up the files on your own device or cloud storage
Ensuring the files are kept secure and not shared with unauthorised parties
Using the files in accordance with the terms of the End User Licence Agreement (EULA)

Trainercentric Toolkit is not liable for any loss of downloaded files due to device failure, accidental deletion, or any other cause beyond our control once delivery has been completed.

8. No Physical Delivery

We do not offer physical copies of any product. We do not print, post, or courier any materials. If you require a physical printed version of a product, you are welcome to print it yourself for personal use in accordance with your licence terms.

9. Contact Us

If you have any questions about your delivery or are experiencing any issue accessing your purchased files, please reach out to us:

Email: trainercentric@gmail.com

Website: https://toolkit.trainercentric.in

We aim to respond to all delivery-related queries within 3 business day.