Trainercentric Toolkit – Effective Date: June 2025
Important: All sales of digital products on Trainercentric Toolkit are final. We do not offer refunds. In exceptional cases involving a technical fault on our part, we will offer an exchange for a product of equal value.
1. Overview
At Trainercentric Toolkit, we sell digital products including PowerPoint templates, instructional design toolkits, and game-based learning resources. Because these products are delivered electronically and are immediately accessible upon purchase, all sales are considered final once a transaction is completed.
We encourage all customers to carefully review product descriptions, preview images, and any sample content available on the product page before making a purchase. If you have questions about a product prior to buying, please contact us and we will be happy to assist.
2. No Refund Policy
We do not offer refunds for any of the following reasons:
- Change of mind after purchase
- The product does not match your personal expectations or preferences
- You purchased the wrong product
- You no longer need the product
- You found a similar product elsewhere at a lower price
- Incompatibility with a specific version of Microsoft PowerPoint or other software not mentioned in the product description
By completing a purchase on our Site, you acknowledge that you have read and understood this no-refund policy and agree to its terms.
3. Exchange Policy
While we do not offer refunds, we will consider an exchange for a product of equal value in the following limited circumstances:
3.1 Eligible reasons for an exchange
- The file you received is corrupted, incomplete, or cannot be opened despite following the instructions provided
- The product delivered is materially and significantly different from what was described on the product page
- A technical error on our platform resulted in the wrong product being delivered to you
- A duplicate charge occurred due to a payment processing error
3.2 How to request an exchange
To request an exchange, please email us at trainercentric@gmail.com with the following information:
- Your full name and registered email address
- Your order number or proof of purchase
- A clear description of the issue you experienced
- Screenshots or evidence of the technical fault (where applicable)
Exchange requests must be submitted within 7 days of the date of purchase. Requests submitted after this period will not be entertained.
3.3 Exchange process
Once we receive your request, we will review it and respond within 3 to 5 business days. If your request is approved:
- We will offer you a replacement of the same product (if the issue is a corrupted or incorrect file), or
- We will offer you a store credit or exchange for another product of equal or lesser value from our catalogue
Exchanges are at our sole discretion. Approval of one exchange request does not set a precedent for future requests.
4. Duplicate or Erroneous Payments
If you have been charged more than once for the same order due to a technical error, please contact us immediately with your payment details and order information. We will verify the transaction with Razorpay and, where confirmed, arrange for the duplicate charge to be reversed. Resolution of such cases may take 7 to 10 business days depending on your bank or payment provider.
5. Order Cancellations
Because digital products are delivered immediately upon successful payment, orders cannot be cancelled once a transaction has been processed and the download link has been issued. If you believe you placed an order in error before accessing your download, please contact us as soon as possible at trainercentric@gmail.com and we will review your case at our discretion.
6. Consumer Rights Under Indian Law
This policy is designed to be consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India. Nothing in this policy is intended to limit or exclude any rights you may have under applicable Indian consumer protection law that cannot be contractually waived.
If you believe you have a valid consumer grievance that has not been addressed by us, you may approach the appropriate consumer forum or the National Consumer Helpline (NCH).
7. Contact Us
For any queries related to this policy, exchanges, or payment issues, please reach out to us:
Email: trainercentric@gmail.com
Website: https://toolkit.trainercentric.in
We aim to respond to all queries within 3 business days.